Our client is seeking an intermediate-level UX/UI Designer to join their team. In this role, you will design and enhance the user interface and experience elements of digital products, transforming high-level requirements into attractive, intuitive, and functional interfaces through research, testing, and iteration.
Key Responsibilities:
Design and Conceptualization:
- Collaborate with cross-functional teams to conceptualize products and services, leveraging data to drive innovative design decisions.
Customer Experience Mapping:
- Implement techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points and challenges.
- Advise on strategies to eliminate negative experiences and enhance customer interactions.
Customer Needs/Experience Research:
- Conduct research and data analysis to develop a comprehensive understanding of customer segments, trends, needs, and expectations.
Product and Solution Development:
- Define and deliver products and services that meet customer needs, selecting the best approaches within established systems.
Internal Client Relationship Management:
- Build effective relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.
Improvement / Innovation:
- Identify shortcomings in existing processes, systems, and procedures, and utilize established change management programs to address them.
Customer Experiences Implementation:
- Support the implementation of customer experience initiatives, tools, and processes, including customer experience testing.
Personal Capability Building:
- Develop personal capabilities through assessment and development planning, formal and informal training, and coaching.
- Maintain in-depth knowledge of technology, external regulation, and industry best practices through ongoing education and professional accreditation.
Competencies:
- Cultivates Innovation: Generate and refine innovative ideas, appreciating and enhancing others’ creative solutions.
- Drives Results: Achieve consistent results, even under challenging circumstances, by setting high standards and pursuing initiatives to successful completion.
- Manages Complexity: Analyze complex issues from multiple angles to uncover root causes and main consequences of different options.
- Balances Stakeholders: Balance the needs of multiple stakeholders, ensuring all relevant issues are identified and addressed in decision-making processes.
- Action Oriented: Take timely action on important issues and pursue new opportunities with enthusiasm and urgency.
- Ensures Accountability: Hold self and others accountable to meet commitments, accepting responsibility for successes and failures.
- Nimble Learning: Learn through experimentation, swiftly incorporating new concepts to solve problems and sharing learning from mistakes.
- Decision Quality: Make good and timely decisions, leveraging rules and procedures and drawing on others’ expertise when needed.
- Interpersonal Savvy: Build rapport and maintain productive relationships with a diverse range of people, showing tact and sensitivity in difficult situations.
- Being Resilient: Maintain professionalism and overcome obstacles without discouragement, drawing lessons from setbacks and adversity.
- Business Insight: Apply business knowledge to advance organizational goals, monitoring market changes to shape decisions.
Skills:
- Interaction Design, Prototyping, Information Architecture: Provide technical guidance and apply expertise in interaction design, prototyping, and information architecture.
- Computer and System Skills: Support business processes using standard office equipment and software, including Microsoft Office and Adobe Suite, and design tools such as Zeplin, Figma, Sketch, InVision, Axure, and Miro.
- Market Research and Analysis: Utilize research and analysis to develop a comprehensive understanding of market conditions.
- Planning and Organizing: Plan, organize, prioritize, and oversee activities to efficiently meet business objectives.
- Assessment: Analyze data from multiple sources to draw appropriate conclusions and make recommendations.
- Verbal and Written Communication: Use clear and effective communication skills to express ideas, request actions, and formulate plans or policies.
Qualifications:
- Matric / Grade 12 / SAQA Accredited Equivalent.
- Relevant design-related qualification (degree / diploma / certificate).
- 3+ years of UX/UI design experience.
- Experience in the Financial Services industry is preferred.
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